30 Days Free Returns

Customers must contact customer service before sending any return. Returns sent without contacting customer service first may not be accepted.

Return Window

You may request a return within 30 days from the date your order is delivered. Return requests made after the 30-day return window may not be eligible for return approval.

Return Eligibility

To be eligible for a return, items should meet the return conditions listed below.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, unwashed, and in its original condition.
• Original tags, labels, packaging, and accessories should be included when applicable.
• The item must not show signs of wear, damage, alteration, stains, odors, or misuse.
• The return must be approved by customer service before it is sent back.

Item Condition

Returned items are inspected after they are received. Items that do not meet the required return condition may be refused, returned to the customer, or excluded from refund eligibility.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, condition, or final sale reasons.

• Items that have been worn, washed, altered, damaged, stained, or used
• Items without original tags, packaging, or included accessories when applicable
• Personal care items, underwear, socks, or other hygiene-sensitive items, unless received damaged or incorrect
• Gift cards or digital items, if offered
• Items marked as final sale, unless the item is received damaged, defective, or incorrect

How To Start A Return

To start a return, please contact our customer service team at [email protected] before sending anything back.

Please include the following details in your message:

• Your order number
• The email address used at checkout
• The item name, color, and size
• The reason for your return request
• Photos if the item is damaged, defective, incorrect, or has a condition issue

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Return Shipping Cost

Approved returns are free under our 30 Days Free Returns service. Customer service will provide the correct return instructions and return details after your return request is reviewed.

Please do not send your return to any address before receiving return instructions from customer service.

Refund Process

Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed to the original payment method when possible.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Exchanges

If you need a different size, color, or item, please contact customer service at [email protected]. Exchange availability may depend on item condition, return approval, and current stock.

If an exchange is not available, customer service may provide return instructions so you can complete the return process.

Damaged, Defective Or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].

Include your order number and clear photos of the item, packaging, shipping label, and any visible issue. Our team will review the request and provide the next available steps.

Final Sale Items

Items marked as final sale are not eligible for return or exchange unless they are received damaged, defective, or incorrect. If you believe your final sale item was received with an issue, please contact customer service for review.

Contact Information

For return questions, exchange requests, refund updates, or help with a damaged or wrong item, contact HUMAN MADE customer service at [email protected].

Please include your order number and the email address used at checkout so our team can assist you more efficiently.