Customer Support

Thank you for visiting HUMAN MADE. If you need help with an order, shipping question, return, exchange, product detail, or account issue, our customer support team is here to assist you.

Please email us at [email protected]. We usually respond within 24–48 hours.

Support Hours

Customer service hours are Monday–Friday, 9:00 AM–6:00 PM. Messages received outside these hours will be reviewed during the next customer service period.

What To Include

To help us review your request quickly, please include as many relevant details as possible in your message.

• Your full name and email address used at checkout
• Your order number, if your question is order-related
• The product name, color, size, or SKU if available
• A clear description of your question or concern
• Photos if your request involves an item condition, size, or product issue

Order Support

For order questions, please include your order number and the email address used when placing the order. This helps us locate your purchase and provide accurate assistance.

Shipping Support

For shipping questions, please share your order number and any tracking information you have received. We can help review shipping updates, delivery questions, or address-related concerns.

Returns & Exchanges

For return or exchange support, please include your order number, the item you need help with, and the reason for your request. Our team will review your message and provide the next available steps.

Product Questions

If you have questions about product details, sizing, availability, materials, colors, or fit, please send us the product name or link along with your question.

Account Help

For account-related support, please describe the issue clearly and include the email address connected to your account. Do not include passwords or full payment details in your message.

Contact Form

You may also use the contact form on this page to send your request. Please provide complete details so our team can review your message and respond as efficiently as possible.

Privacy

Information you share with HUMAN MADE will be used to review and respond to your customer support request. Please avoid sending sensitive payment information or passwords by email or through the contact form.