Overview

This Privacy Policy explains how HUMAN MADE collects, uses, stores, and protects information when you visit our website, place an order, contact customer support, subscribe to email marketing, or interact with our online store.

By using the HUMAN MADE website, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

HUMAN MADE may collect information that you provide directly, information related to your orders, and technical information collected through website use.

• Contact information, such as your name, email address, billing address, and shipping address
• Order information, such as purchased items, sizes, colors, order number, delivery details, and order history
• Account information, if account features are available, such as login details, saved addresses, and preferences
• Customer support information, such as messages, return or exchange requests, product questions, and related attachments
• Payment-related information needed to complete a transaction
• Website usage information, such as pages viewed, device type, browser type, referring pages, and general interaction data

How We Use Information

HUMAN MADE uses collected information to operate the store, process orders, provide customer support, improve website performance, and communicate with customers.

• To process, confirm, fulfill, and deliver orders
• To provide order updates, shipping updates, return instructions, exchange support, and customer service responses
• To manage payments, refunds, fraud review, and transaction security
• To maintain customer accounts and store preferences, when applicable
• To improve website functionality, product presentation, and customer experience
• To send marketing emails when you subscribe or otherwise provide permission
• To comply with store policies, security needs, and applicable requirements

Order Processing

When you place an order with HUMAN MADE, we use your information to confirm the purchase, prepare your items, arrange delivery, provide tracking when available, manage returns or exchanges, and respond to order-related questions.

If required to complete an order, we may share necessary order details with service providers that help with payment processing, order fulfillment, shipping, delivery support, website operation, or customer service.

Payment Information

Payment information is used only as needed to complete purchases, process refunds, help prevent fraud, and support transaction records.

HUMAN MADE does not ask customers to send full credit card numbers, passwords, or sensitive payment credentials by email or through customer support messages.

Cookies & Analytics Tracking

HUMAN MADE uses cookies and similar tracking technologies to support website functionality, remember preferences, understand website performance, analyze traffic, and improve the shopping experience.

Cookies may help with features such as cart functionality, account access, checkout flow, saved preferences, site security, and general analytics. You can manage cookies through your browser settings, but disabling cookies may affect some website features.

Email Marketing

HUMAN MADE may send marketing emails if you subscribe, sign up for updates, or otherwise provide permission to receive promotional messages.

Marketing emails may include product updates, store announcements, promotional messages, or other brand communications. You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us at [email protected].

Service Providers

HUMAN MADE may share limited information with service providers that help operate the online store and complete customer requests.

• Payment processing providers
• Order fulfillment and shipping support providers
• Website hosting and ecommerce platform services
• Email communication and customer support tools
• Analytics and website performance services
• Security, fraud prevention, and technical support services

Service providers are expected to use customer information only as needed to provide services for HUMAN MADE.

Data Security

HUMAN MADE uses reasonable measures designed to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

No website, payment system, or digital storage method can be guaranteed to be completely secure. Please use strong passwords, protect your account information, and avoid sending sensitive payment details by email.

Data Retention

HUMAN MADE keeps customer information for as long as needed to provide store services, process orders, manage returns or refunds, support customer service, maintain business records, improve website functionality, and meet applicable requirements.

When information is no longer needed, it may be deleted, anonymized, or retained only as necessary for legitimate store operations.

Customer Privacy Rights

Depending on where you live, you may have certain rights related to your personal information. These may include the right to request access, correction, deletion, restriction, portability, or withdrawal of certain permissions.

To make a privacy request, contact HUMAN MADE at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

The HUMAN MADE online store is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information through the website, please contact us so we can review the request.

International Users

HUMAN MADE may process and store information in locations outside your country or region. By using the website or placing an order, you understand that your information may be handled in connection with international store operations, payment processing, shipping, customer support, and technical services.

Policy Updates

HUMAN MADE may update this Privacy Policy from time to time to reflect changes in store operations, technology, customer support practices, or applicable requirements.

Updates will be posted on this page with a revised “Last updated” date. Your continued use of the website after updates are posted means you acknowledge the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy, your information, email marketing preferences, cookies, order privacy, or customer privacy rights, please contact HUMAN MADE at [email protected].